All sales made through the Equine Intact web site are subject to Equine Intact return policy.
This policy applies only to purchases made directly from Equineintact.com
Equine Intact web site store within the United States will fully refund most items within 30 days of receipt. However, when you return an item by mail to our return center, you will only receive a credit for your purchase; exchanges can only be made at Equine Intact offices within the United States. 14 days from the date merchandise was received, refunds are available on:
- Intact Balance 24-7
- Focal Point
- Turning Point
- Daily Defense
Restocking fees will be applied to ANY product not returned in “like new condition” including missing the original box, packaging material, contents, accessories or manuals. A 15% restocking fee will be charged on returns or exchanges of any opened products, damaged upon delivery, or if the wrong product was delivered. Exchanges can only be made at an Equine Intact office within the United States.
Any merchandise missing the original Universal Product (UPC) cannot be returned; it may only be exchanged for the same product by returning the item to an Equine Intact office within the United States.
Delivery, installation and other fees for services performed are nonrefundable after the service has been completed.
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